Paving Product Specialist

Ziegler•Minneapolis, MN

About The Position

Ziegler CAT is hiring a Paving Product Specialist to promote and sell company parts, service, and technology capabilities to existing customers and generate leads for future business. The specialist coordinates shop workflow, including ordering parts, communicating with customers, processing work orders, and scheduling appointments. The role supports paving product efforts through Ziegler Territory Managers, identifies customer needs, and supports Caterpillar and Weiler paving products in the field. The position provides technical assistance, training, and customer support for paving equipment, including pavers, cold planers, reclaimers, asphalt compactors, mills, and related products. It also supports product introductions and field-follow projects, develops web-based learning content, and helps create technical communications about field issues. The specialist works closely with Sales, Service, Parts, Caterpillar personnel, and customers to promote customer satisfaction. The role involves up to 30% travel and may be performed indoors and/or outdoors, with noise that may be loud at times. The physical requirements include pushing or pulling up to 10 pounds, lifting or carrying up to 30 pounds, lifting bulky objects, and a range of standing, walking, reaching, climbing, bending, and other movements. Ziegler will reasonably accommodate known disabilities of qualified disabled individuals.

Requirements

High school diploma or GED.
Strong mechanical aptitude and familiarity with the asphalt paving and milling industry and equipment.
Excellent technical, communication, and customer service skills.
Must have and maintain a clean driving record.
Personal attributes: achievement orientation, consideration for others and empathy, planning and organization, problem solving, and teamwork.

Nice To Haves

Two- or four-year degree; preferred but not required depending on experience.
Two or more years of outside sales experience in the asphalt paving and milling field.

Responsibilities

Promote and sell Caterpillar paving parts and company service capabilities.
Inspect customer equipment, develop proposals and estimates, prepare and deliver quotations, and develop and sell annual maintenance contracts.
Provide application, repair, and operational assistance on pavers, cold planers, reclaimers, and asphalt compactors.
Serve as the technical training instructor for the paving product line, including pavers, mills, and compactors.
Lead New Product Introduction and Field Follow projects with Caterpillar and share relevant information with the organization.
Develop web-based content for sales, technical, parts, and other learning needs for the paving product line.
Assist with distribution of paving-related LANDesk tickets when possible.
Help create technical hot topics and Ziegler service letters about issues found in the field.
Perform new machine start-ups, equipment demonstrations, and formal customer training.
Develop parts programs to encourage winter-season rebuilds.
Work with the Service Writer and Service Manager to open and close work orders, review work orders for accuracy, and manage parts and labor charges.
Maintain current customer equipment inventory using a customer relationship management tool.
Stay up to date with products and developments relevant to customers.
Maintain customer relations, help resolve problems and disputes, and identify ways to enhance customer relationships.
Communicate and work with Sales, Service, Parts, and Caterpillar personnel to ensure customer satisfaction.

Benefits

Health, dental, vision, and life insurance.
15 days of paid time off in the first year, with accrual starting on day one.
Nine paid holidays.
401(k) plan with company contribution and match.
Health Savings Account, with Ziegler contributing up to $1,000 tax-free each year.
Short-term and long-term disability insurance.
Flexible Spending Account.
Employee Assistance Program.
Paid parental leave and funeral leave.
Fitness membership discount.
Education assistance.
Ongoing professional development and training.