Patrol Officer – Alarm Response

Allied Universal•West Covina, CA

About The Position

As a Patrol Officer – Alarm Response in West Covina, California, you will serve and safeguard clients at a retail and mall location. This is a driving, unarmed patrol role involving routine vehicle and foot patrols, a visible security presence, alarm response, and customer service for visitors, tenants, and staff. The position is full-time and pays $20.75 per hour. The listed schedule is 12:00 AM–8:30 AM on Monday, Tuesday, Friday, Saturday, and Sunday. The role requires carrying out security procedures and site-specific policies, responding professionally to incidents and concerns, patrolling designated areas, monitoring access points, and preparing accurate reports. Employment is subject to background investigation and, where permitted by law, drug screening. Applicable licensing requirements may apply.

Requirements

A valid driver's license is required in accordance with Allied Universal driver policy requirements; a valid license is required for driving positions.
At least 18 years of age for unarmed roles; armed roles require age 21 or older.
High school diploma or equivalent.
Applicants are subject to a background investigation in accordance with applicable federal, state, and local laws.
Applicants are subject to drug screening to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required before employment.

Nice To Haves

A guard card or license is preferred.
Alarm panel experience is preferred.
Customer service experience is preferred.

Responsibilities

Provide customer service to visitors, tenants, retailers, and employees by following security procedures and site-specific policies and taking part in emergency response activities when appropriate.
Respond calmly and professionally to incidents, customer concerns, and critical situations, using problem-solving skills.
Conduct regular and random vehicle and foot patrols of retail common areas, parking areas, store entrances, and the surrounding perimeter to identify and report unusual activity or hazards.
Monitor access points and observe activity to help deter unauthorized access, theft-related activity, and policy violations.
Prepare clear, accurate reports of incidents, observations, and security activities, and communicate relevant information to site management and Allied Universal leadership.