Patient/Customer Support Lead

This role is responsible for managing a team of Patient/Customer Support Specialists and ensuring operational excellence and adherence to SLAs. The successful candidate will review and analyze performance data, collaborate with cross-functional stakeholders, and optimize workflows to improve the overall customer experience. They will also be responsible for resolving complex escalations and fostering a collaborative team dynamic. A Bachelor's Degree in Communication, Business Administration, or equivalent is required.

• Manage a growing team of Patient/Customer Support Specialists
• Assist with the day-to-day operations of the Patient/Customer Support team
• Ensure operational excellence and adherence to SLAs
• Review and analyze team and individual Specialists' performance data
• Meet and exceed structured performance targets across the team
• Collaborate with cross-functional stakeholders on the implementation of company and department initiatives
• Drive operational improvements and productivity gains to support business and linear team growth
• Manage the queue, backlogs, and workflows of the Patient Support team
• Make tradeoffs to optimize performance
• Identify workflow and process improvements to optimize the overall customer experience
• Resolve complex and ambiguous escalations from the Patient Support team
• Foster a collaborative, cohesive, and enjoyable team dynamic
• Bachelor's Degree in Communication, Business Administration, or equivalent degree required.

• Bachelor's Degree in Communication, Business Administration or equivalent degree

• Relentlessly learning and constantly curious team
• Aggressively collaborative cross-functional team
• Dedicated to inventing new ways to improve the lives of customers
• Cares about the future of healthcare
• Opportunity to do the best work of your life
• Passionate team members
• Competitive salary and benefits package