Insurance Verification Specialist (Patient Care Coordinator)

This role is an opportunity to join a health-tech enterprise and apply pharmacy expertise in a new and exciting way. The job overview involves performing patient outreach, conducting patient enrollment, coordinating benefits, assessing financial assistance, verifying insurance, and arranging delivery. Additionally, the role requires providing patient care, resolving issues with patients, doctors, and insurers through phone calls, documenting call information, researching information, maintaining confidentiality, and working collaboratively. This position offers tremendous growth opportunities and the chance to be part of a company revolutionizing pharmacy care.

• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification, and arrange delivery
• Provide patient care to accurately support pharma programs and triage to a pharmacist when required
• Place outbound phone calls and receive inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
• Document all call information and data discovery according to operating procedures
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-function

• Perform patient outreach for enrollment, benefits coordination, financial assistance assessment, insurance verification, and delivery arrangements
• Provide patient care and support pharma programs, triaging to a pharmacist when necessary
• Handle outbound and inbound phone calls to resolve issues with patients, doctors, and insurers
• Document call information and data discovery according to operating procedures
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform tasks in a safe and compliant manner, following corporate policies and State/Federal laws
• Work collaboratively and cross-functionally

• Full time position
• On-site in Boise
• Opportunity to work with a cross-functional team
• Relentlessly learning and constantly curious work environment
• Aggressively collaborative work culture
• Dedicated to inventing new ways to improve the lives of customers
• Passion for the future of healthcare
• Potential for career growth and development