Customer Support Specialist

Blink Health is seeking a full-time, on-site customer service representative in Pittsburgh. The role involves receiving inbound phone calls to assist patients, doctors, and insurers with routine and new issues. The representative will strive to meet performance targets, document call information, and utilize a knowledge base to resolve inquiries. Scheduling flexibility is required, including availability for rotating Saturday shifts. The company offers medical, dental, and vision insurance plans, a 401(k) retirement plan, and paid time off.

• Receive inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company-related security and privacy practices
• Participate in continued education on product changes, new features, and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials, and processes
• Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
• OR open for availability for 4-day 10-hour shifts from 10am-8 pm
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

• Receive inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices
• Participate in continued education on product changes, new features, and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials, and processes
• Full-time position, on-site in Pittsburgh
• Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs
• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/ba

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking