Patient Transporter - Full Time Days

Bassett Healthcare Network•Village of Cooperstown, NY

21h•Onsite

About The Position

The Patient Transporter is the “Face of Bassett” to patients and visitors, providing outstanding, friendly, and compassionate service. Under Patient Support Services supervision, the role safely and efficiently transfers patients throughout the hospital and tracks, coordinates, and delivers equipment. The position follows safety, infection-control, privacy, and patient-handling procedures and assists Bed Management and Call Center colleagues to maintain workflow. The role responds to service requests according to established priorities, including immediate responses for emergencies, stat labs and pharmacy requests, and blood product delivery; generally 5–10 minutes for patient transfers and discharges; and 15 minutes for routine equipment requests and other specified tasks. Patient transport is performed by wheelchair, stretcher, or escort, with attention to readiness, comfort, required belongings, oxygen and tubing, documentation, and safe arrival and return to the room. Additional duties include maintaining clean, safe, and available transport and medical equipment; reporting hazards and repair needs; delivering and tracking equipment; assisting with deceased-patient transfers and related documentation; and supporting department operations through meetings, training, rounds, and other assigned tasks. The role requires heavy physical work, frequent patient and equipment handling, and exposure to bodily fluids and other workplace hazards. No travel is required.

Requirements

High school diploma or GED equivalent preferred.
Customer service experience desired.
Ability to perform heavy work: exert up to 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly to move objects.
Ability to meet the listed physical demands, including frequent lifting, pushing, pulling, reaching, standing, walking, grasping, stooping, and talking, as well as occasional crouching, kneeling, repetitive motion, typing or clerical dexterity, and constant fit testing.
Ability to follow patient-handling, oxygen, safety, infection-control, privacy, and HIPAA procedures.

Nice To Haves

High school diploma or GED equivalent.
Customer service experience.

Responsibilities

Respond promptly to service requests and follow established priorities and response-time standards.
Transport patients between hospital units and appointments using wheelchairs, stretchers, or escort, taking precautions to ensure their safety and comfort.
Confirm patients are ready for transport, meet basic needs, have necessary belongings and equipment, and have completed Ticket-to-Ride documentation.
Follow safe transport procedures, including correct positioning of patients, bed rails, IV lines, oxygen tubing, Foley catheter tubing, and wheelchair footrests.
Use oxygen protocols, transport patients with full oxygen tanks when needed, ensure an RN accompanies patients receiving more than 4L of oxygen, and return tanks to designated areas.
On returning patients to their rooms, ensure bed alarms and equipment are set appropriately, call lights and bedside tables are accessible, cords are safely placed, and nursing personnel are notified.
Assist with patient admissions and discharges, complete required Bed Management paperwork, and escort patients and families to vehicles.
Maintain, clean, disinfect, inspect, assemble, and track wheelchairs, stretchers, beds, pumps, and other patient-care equipment.
Check equipment stock at the beginning of each shift, arrange rental equipment when needed, and deliver requested equipment within established time frames.
Report equipment repair needs and safety hazards promptly and keep corridors free of clutter and obstructions.
Assist the Sterile Processing Department with equipment cleaning and follow Infection Control standards.
Transfer deceased patients and associated paperwork and personal effects according to hospital policy, verify identification, and respond to morgue calls within the stated standard.
Complete daily rounds and notify Pastoral Care when the specified morgue conditions occur.
Protect patient privacy and comply with HIPAA and other organizational policies and procedures.
Complete annual employee health assessments, attend required meetings and in-services, review department paperwork, and check with unit clerks about daily concerns or changes.
Perform other duties as assigned by the Team Leader or Manager.