Patient Transport Support Analyst

Geisinger•Danville, PA

3d•Onsite

About The Position

The Patient Transport Support Analyst is responsible for routine efficiency strategy for the hospital-based patient transport work group and management of system-wide rented patient care equipment tracking and monitoring. The role oversees owned and rented equipment, supports appropriate billing and equipment handling, monitors electronic health record and Business Intelligence reports, and communicates opportunities and corrective measures to transport staff, managers, and patient care areas. The position also supports dispatching during electronic health record system downtime and helps manage patient transport service requests and decisions about delayed or canceled transports. The work is typically performed in an office environment. This is a regular, full-time, non-exempt position scheduled for 40 hours per week on the night shift, from 10:30 p.m. to 7:00 a.m. A $2,500 sign-on bonus is offered in two installments, subject to stipulations.

Requirements

High school diploma or equivalent (GED).
Skills in communication, computer literacy, HR policies, standards and procedures, office politics and confidentiality, and teamwork.

Nice To Haves

At least 1 year of related work experience (preferred).

Responsibilities

Oversee tracking of all owned and rented patient care equipment.
Enter rental equipment information into vendor websites to support proper billing and management.
Educate end users and staff on appropriate equipment handling and storage.
Monitor the electronic health record system and communicate efficiency opportunities and corrective measures to Patient Transport staff and management.
Identify incidents of platform-based equipment being moved between sites.
Instruct staff on retrieval and return of patient care equipment to its rightful site of ownership.
Generate daily, weekly, and monthly departmental productivity spreadsheets.
Respond to requests and inquiries for patient transport and/or patient care equipment services.
Perform dispatching during electronic health record system downtime.
Monitor staff productivity and identify opportunities using Business Intelligence reports; provide backup data to regional transport managers.
Determine when patients are delayed and not ready to travel, and communicate decisions to postpone or cancel transports to patient care areas.
Manage patient transport phone calls, texts, and overhead pages.
Review policies and recommend corrections to the Manager and Director.

Benefits

Full health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accelerated accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; free legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
$2,500 sign-on bonus paid in two installments, subject to stipulations.