Patient Transport Lead

Corewell Health • Farmington Hills, MI

10d • Onsite

About The Position

Provides team leadership and assists with training, scheduling, and workflow to ensure customers are serviced and administrative duties are completed in a timely manner. Directs and maintains accountability for complex, multi-faceted programs and provides administrative support using appropriate software and other tools. Acts as a subject matter expert and resource for the team, and helps ensure operations continue as usual in management's absence.

The role assesses educational needs and develops, implements, evaluates, and revises education programs, orientation, curricula, and materials using education and adult-learning principles. It provides direction and instruction to team members in accordance with department standards and regulatory requirements; assists leadership with work-related issues; mentors team members and fosters communication and collaboration across teams and departments; and supports staffing and scheduling based on workload, patient volumes, experience, and availability. The role also ensures safe, clean transport equipment is available and that staff are trained in its proper use and storage, and assists with development, data collection, analysis, and action planning for the area of responsibility.

This is a full-time day-shift position at Farmington Hills Hospital, scheduled for 40 hours per week from 7 a.m. to 3:30 p.m. Days worked are variable, with every other weekend required.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in a customer service environment with increasing levels of responsibility.
• AHA Basic Life Support Instructor certification or American Red Cross Basic Life Support certification required within 90 days.
• Ability to work variable days and every other weekend.

Nice To Haves

• Associate's degree.
• EPIC Credentialed Trainer certification preferred upon hire.

Responsibilities

• Assess educational needs and develop, implement, evaluate, and revise educational programs, orientation, curricula, and materials.
• Provide direction and instruction to team members according to department standards and regulatory requirements.
• Assist leadership in resolving work-related issues.
• Mentor team members, promote open and direct communication, foster team building, and lead work teams across disciplines and departments.
• Support staffing and scheduling, including planning and organizing day-to-day services based on workload, patient volumes, experience, and availability.
• Ensure adequate, safe, and clean equipment is available for patient transport and educate staff on proper equipment use and storage.
• Assist with development, data collection, analysis, and action planning for the area of responsibility.
• Assist with team training, scheduling, workflow, and timely completion of administrative duties.
• Provide administrative support using appropriate software or other tools.
• Help ensure operations continue in management's absence.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED