Patient Transport Lead

Corewell Health • Farmington Hills, MI

8d • Onsite

About The Position

The Patient Transport Lead provides team leadership and assists with training, scheduling, and workflow to ensure customers are serviced and administrative duties are completed in a timely manner. The role directs and maintains accountability for complex programs, provides administrative support using appropriate software or other tools, and serves as a subject matter expert and resource for the team. The lead uses initiative and operational knowledge to help ensure work continues as usual when management is absent.

The position assesses educational needs and develops, implements, evaluates, and revises education programs, orientation, curricula, and materials using adult-learning principles. It provides direction and instruction to team members according to department standards and regulatory requirements, supports leaders in resolving work-related issues, mentors team members, encourages open communication and team building, and leads work teams across disciplines and departments.

The lead supports staffing and scheduling, organizing daily team services according to workload, patient volumes, experience, and availability. The role ensures adequate, safe, and clean patient-transport equipment is available and that staff are educated on its proper use and storage. It also assists with development, data collection, analysis, and action planning within its area of responsibility.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in a customer-service environment with increasing levels of responsibility.
• American Heart Association Basic Life Support Instructor (BLS INSTR) certification, required within 90 days; alternatively, American Red Cross Basic Life Support (BLS) certification, required within 90 days.

Nice To Haves

• Associate's degree.
• EPIC Credentialed Trainer certification, preferred upon hire.

Responsibilities

• Provide team leadership and assist with training, scheduling, and workflow.
• Direct and maintain accountability for complex programs and provide administrative support using appropriate software or other tools.
• Serve as a subject matter expert and resource for team members, and help ensure operations continue in management's absence.
• Assess educational needs and develop, implement, evaluate, and revise educational programs, orientation, curricula, and materials.
• Provide direction and instruction to team members in accordance with department standards and regulatory requirements.
• Assist leadership in resolving work-related issues.
• Mentor team members, foster open and direct communication and team building, and lead cross-disciplinary and cross-departmental work teams.
• Support staffing and scheduling practices and organize daily services based on workload, patient volumes, experience, and availability.
• Ensure adequate, safe, and clean equipment is available for patient transport and educate staff on proper use and storage.
• Assist with development, data collection, analysis, and action planning related to the area of responsibility.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED