Group Lead, Patient Transport
About The Position
Orlando Health Winnie Palmer Hospital for Women & Babies is seeking a Group Lead, Patient Transportation. This self-motivated working lead directs and coordinates Transportation Services personnel in patient care and ancillary support areas, monitors essential employee functions, covers Patient Transportation Services positions, and reports problems to appropriate personnel. The role works a full-time schedule with varying hours from 12:30 PM to 9:00 PM and requires weekend coverage. The position coordinates patient transport dispatch and tracking, supports team members through training and coaching, and monitors productivity, response times, safety, quality, and service. It also includes equipment and wheelchair maintenance, inventory and repair recordkeeping, transport of items and patients, customer relations follow-up, and support for applicable hospital emergency and regulatory requirements.
Requirements
- High school graduate or equivalent.
- Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association.
- National Child Passenger Safety Certification (CPS) by Safe Kids USA, if required for the area.
- Six months of experience as a transporter.
- Excellent customer service and service recovery skills; ability to work cohesively with a team and communicate effectively with professional staff.
- Ability to complete assigned tasks independently.
- Familiarity with MSDS book contents and procedures.
Nice To Haves
- One year of leadership experience.
Responsibilities
- Direct and coordinate Transportation Services personnel in patient care and ancillary support areas; report problems to appropriate personnel.
- Monitor essential functions for current employees and serve as a working lead covering Patient Transportation Services positions.
- Conduct required one-on-one training using approved techniques, procedures, and educational materials.
- Train team members to communicate with patients, visitors, and customers using designated scripting and engagement techniques.
- Perform normal supervisory duties when a supervisor is absent; monitor team productivity and patient response times.
- Dispatch and coordinate transport tracking while communicating with patient care providers and transportation staff.
- Perform ongoing technical, safety, quality, and productivity audits of Patient Transportation staff.
- Perform preventive maintenance and needed repairs on wheelchairs, and maintain accurate maintenance records.
- Deliver and pick up clean and dirty clinical equipment; clean, sort, and re-tag equipment for replenishment; and deliver broken equipment to Clinical Engineering for repair.
- Maintain a database of equipment inventory and repair records for equipment replacement.
- Replenish oxygen tanks throughout the facility if required by the site.
- Assist leadership with maintaining Joint Commission and CMS requirements for stretcher, wheelchair, and oxygen tank storage.
- Respond to Code Red alerts and Hospital Incident Command System events with appropriate equipment and personnel.
- Alert appropriate personnel and respond to Transport Tracking system failures.
- Facilitate staff meetings, Gemba, and huddles; ensure team members have adequate resources.
- Round with patients and internal customers to follow up on customer relations issues.
- Transport and deliver items, equipment, specimens, and medications throughout the facility, excluding controlled substances and IV chemotherapy drugs; duties are site specific.
- Maintain, assemble, clean, and perform safety checks on orthopedic equipment if required for the area.
- Assist with patient transport to hospital areas as needed, collaborating with clinical staff to determine the effective method of transport.
- Safely connect and disconnect a telemetry unit from a patient when required for the site.
- Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.
- Complete assigned tasks independently and work cooperatively with staff.
- Understand MSDS book contents and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
