Patient Transport Driver

QE Facilities•Washington, WA

4d•Onsite

About The Position

QE Facilities is seeking a caring, reliable and patient-focused Patient Transport Driver for its Patient Transport Service, based at Spire House, Washington. The service primarily supports patient discharges from Queen Elizabeth Hospital, helping patients return home safely and promptly. It also provides transport to appointments and transfers between healthcare facilities. The post holder will drive and assist on a non-emergency patient transport ambulance, supporting patients who may have mobility difficulties or need help travelling. The role involves treating patients with dignity, compassion and respect, working with crew members and hospital staff, and responding flexibly to changing service demands. The position operates in a busy environment where safety, teamwork, accountability and high standards of patient care are central. Duties include assisting patients during journeys, managing vehicle safety and cleanliness, maintaining accurate records, and following organisational policies and procedures. The post holder will participate in the Patient Transport Service rota and may be required to work varied duties or shift finishing times as service needs require.

Requirements

Full UK driving licence.
Good communication and interpersonal skills.
Effective route-planning abilities.
Caring, patient-focused approach.
Ability to work independently and as part of a team.
Ability to manage changing priorities and work flexibly in a busy operational environment.
Ability to maintain accurate records.
Awareness of health and safety, vehicle checks and safe working practices.
Willingness to undertake all mandatory training.
Commitment to patient safety, confidentiality, dignity and delivery of a reliable, high-quality service.

Nice To Haves

Experience driving commercial vehicles.
Previous experience in patient transport, a healthcare environment, care work or customer service.

Responsibilities

Provide safe, timely and compassionate non-emergency patient transport, primarily supporting discharges from Queen Elizabeth Hospital, as well as appointments and transfers between healthcare facilities.
Assist patients with boarding and leaving vehicles, using approved moving and handling techniques and equipment, including wheelchairs and restraints.
Provide reasonable assistance to patients entering or leaving their homes, taking care to protect their safety and property.
Secure patients in vehicles using appropriate seat belts, wheelchair restraints and other approved safety equipment.
Assist patients to the appropriate location at their destination and complete handovers in accordance with service procedures.
Maintain patient confidentiality and report concerns about patient wellbeing to the appropriate person.
Drive transport vehicles safely and responsibly in compliance with road traffic legislation and organisational driving policies.
Plan and manage journeys in light of patient destinations, discharge priorities, appointment times, traffic and operational requirements; communicate delays or changes to relevant colleagues and staff.
Operate vehicle communication systems in accordance with organisational procedures.
Maintain accurate journey records, mileage, timesheets and other operational documentation.
Complete daily vehicle safety and roadworthiness checks, including checks of tyres, lights, fluid levels, warning devices and other safety features.
Report vehicle defects, damage, equipment faults and safety concerns promptly, and ensure required equipment and safety items are available and fit for purpose.
Maintain vehicle and equipment cleanliness in line with infection prevention and control procedures; remove and replace soiled linen and used equipment as required.
Report accidents, incidents, near misses and vehicle damage, and complete patient report forms and incident documentation when required.
Follow health and safety policies, risk assessments and safe systems of work; identify hazards and take appropriate steps to minimise risk.
Respond to incidents and administer first aid within the limits of training and competence; report safeguarding concerns and aggressive or abusive behaviour.
Undertake mandatory and role-specific training, including manual handling, safeguarding, conflict management, health and safety, and infection prevention and control.
Work collaboratively with drivers, crew members, supervisors, managers, hospital staff and other healthcare professionals to coordinate transport and patient discharges.
Participate in the Patient Transport Service rota, undertake duties as directed, and remain flexible when service needs affect duties or shift finishing times.
Support the wider Transport Department when required and appropriate to service needs.
Participate in appraisals, mandatory training, service audits and continuous improvement activities.
Maintain professional standards, wear the required uniform and identification badge, and comply with QE Facilities policies and procedures.