Patient Transport Associate

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

The Patient Transport Associate moves patients to various locations throughout the hospital, including for medical procedures. The role helps patients into wheelchairs or stretchers and ensures they remain comfortable and safe during transport. It monitors transport requests through systems such as Epic and Voalte and completes them promptly. The associate also delivers laboratory specimens, medical equipment, supplies, and mail.

Requirements

High school diploma or equivalent.
Customer service experience of 0–1 year required.
Excellent customer service skills.
Strong communication skills.
Reliable time-management and attention-to-detail skills.
Ability to complete the physical tasks of the job, including independently lifting 50 pounds.
Communication and team collaboration skills.
Organization, reliability, and situational awareness.

Nice To Haves

Medical office, hospital, or managed care experience of 0–1 year preferred.
Patient care experience of 0–1 year preferred.

Responsibilities

Assist patients or lift them into wheelchairs or stretchers.
Transport patients to various hospital locations for medical procedures.
Ensure patients are comfortable and safe during transit.
Monitor transport requests in scheduling systems such as Epic and Voalte and complete them promptly.
Deliver laboratory specimens, medical equipment, supplies, and mail.