Patient Transfer Coordinator II

Air Methods•Omaha, NE

5d•$33,375 - $48,400

About The Position

Responsible for coordinating all activities and communications involved in transferring patients from one facility to another, as specified by the organization’s customers. The role represents partner hospitals and supports referral relationships with outlying facilities through consistent customer service and an easy-to-use transfer process. The position has no supervisory responsibilities and requires regular scheduled attendance.

Requirements

High school diploma or GED and two to five years of related experience and/or training, or an equivalent combination of education and experience.
Strong understanding of emergent and non-emergent situations and the ability to respond appropriately and professionally.
Ability to use a multiple-phone-line system, tools, and resources to contact appropriate parties involved in patient transfers.
Ability to remain professional and efficient in high-stress situations, provide excellent customer service to callers, relay information accurately, and follow customer or partner-hospital protocols and processes.
Typing speed of 30 words per minute.
Knowledge of medical terminology and prior dealings with physicians and/or hospital processes.
Excellent organizational skills; detail-oriented; ability to prioritize, multitask, and meet deadlines.
Excellent written and verbal communication and presentation skills.
Strong interpersonal skills and a high degree of collaboration at all levels.
Ability to process data within established procedures.
Ability to work as a team player, maintain a professional attitude, and communicate effectively in small-group settings.
Basic proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Two to five years of customer service experience is preferred.

Responsibilities

Receive physician requests from transferring facilities and coordinate patient transfers to receiving facilities, managing the process from intake to completion.
Professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use.
Facilitate and accurately document communications between referring and receiving parties in the database as they occur to create real-time data.
Clearly communicate and expedite ground and air transportation requests.
Perform other duties as assigned.