Patient Transfer Coordinator II

Air Methods • Omaha, NE

5d

About The Position

Responsible for coordinating all activities and communications involved in transferring patients between facilities, as specified by customers. The coordinator receives physician requests from transferring facilities and manages each transfer from intake through completion. The role represents partner hospitals professionally and accurately, develops and maintains referral relationships with outlying facilities through consistent customer service, and documents communications between referring and receiving parties in a database as they occur to support real-time data. The coordinator also communicates and expedites ground and air transportation requests. Other duties may be assigned. Regular scheduled attendance is an essential function. The position has no supervisory responsibilities, and travel is 0%.

Requirements

• High school diploma or GED and two to five years of related experience and/or training, or an equivalent combination of education and experience.
• Strong understanding of emergent and non-emergent situations and ability to respond appropriately and professionally.
• Ability to use a multiple-phone-line system, tools, and resources to contact parties involved in patient transfers.
• Ability to remain professional and efficient in high-stress situations, provide excellent customer service, relay information accurately, and follow protocols and processes developed by partner hospitals and customers.
• Typing speed of 30 words per minute.
• Knowledge of medical terminology and prior dealings with physicians and/or hospital processes.
• Excellent organizational skills; attention to detail; ability to prioritize, multitask, and meet deadlines.
• Excellent written and verbal communication and presentation skills.
• Strong interpersonal skills and ability to collaborate at all levels.
• Ability to process data within established procedures.
• Ability to work as a team player, maintain a professional attitude, and communicate effectively in small-group settings.
• Basic proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Two to five years of customer service experience preferred.

Responsibilities

• Receive physician requests from transferring facilities and coordinate transfers to receiving facilities.
• Coordinate all steps of a patient transfer, from intake through completion.
• Professionally and accurately represent partner hospitals and maintain referral relationships with outlying facilities through consistent customer service and ease of use.
• Facilitate and accurately document communications between referring and receiving parties in the database as they occur.
• Clearly communicate and expedite ground and air transportation requests.
• Perform other duties as assigned.
• Maintain regular scheduled attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED