Patient Support Technician

Community Care Physicians•Town of Colonie, NY

9h•Onsite

About The Position

Our Latham Internal Medicine office is hiring a full-time Patient Support Technician. This position will perform a variety of secretarial duties and assist physicians with patient care. Hours are Monday-Friday 7:30am-4:30pm.

Requirements

High school graduate or equivalent
Minimum of one year work experience.
Strong computer skills.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
Maintain strictest confidentiality and discretion.

Nice To Haves

Additional education desirable
Previous clerical experience in a medical practice preferred.
Knowledge of medical terminology and office procedures preferred.

Responsibilities

Answering phones
Completing prior authorizations
Referrals and sending tasks to the nursing staff
Greet patients in friendly and professional manner and complete check-in/check-out process.
Process incoming telephone calls/messages based on office policy and procedure.
Schedule appointments for patients, following office protocols for access to care.
Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
Obtain specimens (i.e., urine, blood, etc.) from patients as directed by the provider.
Prepare charts for future appointments by following office policy and procedure.
Maintain timely patient flow.