Patient Support Specialist

Community Care Physicians•Town of Charlton, NY

2d•$18 - $24•Onsite

About The Position

Charlton Family Medicine of Ballston Lake is hiring a full-time Patient Support Specialist to join their team. This position is formerly known as a Medical Secretary. The ideal candidate will have superior customer service skills, preferably in the medical field.

Requirements

High school graduate or equivalent with additional education desirable.
Previous clerical experience in a medical practice preferred.
Strong computer skills.
Knowledge of medical terminology and office procedures preferred.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
Maintain strictest confidentiality and discretion.

Nice To Haves

Superior customer service skills, preferably in the medical field.

Responsibilities

Greeting and checking in patients when they arrive to the office.
Process incoming telephone calls/messages based on office policy and procedure.
Schedule appointments for patients, following office protocols for access to care.
Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
Obtain patient signature on the appropriate waiver(s) according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage/demographic information at each visit and update when necessary.