Patient Support Specialist

Community Care Physicians•Town of Niskayuna, NY

9d•$18 - $24•Hybrid

About The Position

Our Community Care Regional Podiatry and Surgery office is hiring a part-time Patient Support Specialist to join their team! This is a 16-18 hour work week, with two days per week, either Tuesday, Wednesday, or Thursday. Two consecutive days are preferred. The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Requirements

High school graduate or equivalent with additional education desirable.
Strong computer skills.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
Maintain strictest confidentiality and discretion.

Nice To Haves

Previous clerical experience in a medical practice preferred.
Knowledge of medical terminology and office procedures preferred.
Prior authorization experience preferred.

Responsibilities

Greeting and checking in patients when they arrive to the office.
Process incoming telephone calls/messages based on office policy and procedure.
Schedule appointments for patients, following office protocols for access to care.
Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
Obtain patient signature on the appropriate waiver(s) according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage/demographic information at each visit and update when necessary.