Patient Support Specialist

Emergeortho, P.A • Dunn, NC

4h • Onsite

About The Position

EmergeOrtho is North Carolina’s premier provider of world-class, comprehensive, and compassionate orthopedic care, serving patients across 45 locations in 21 counties. As the largest physician-owned orthopedic practice in the state and the 5th in the country, EmergeOrtho boasts a medical team of over 100 orthopedic specialists and nearly as many advanced practice providers. Our subspecialty teams offer advanced expertise in conditions of the bones, muscles, and joints. EmergeOrtho prioritizes multiple locations, extensive orthopedic services including therapy, and continuity of care. The Patient Support Specialist greets and assists all patients and visitors, checks in patients for appointments by confirming appointment times, reviewing and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. This role also completes assigned daily reports to maintain office efficiency. This position operates 5 days a week from 10:30 AM to 7:30 PM and will be included in a mandatory backup rotation for urgent care coverage on Monday-Friday, Saturdays, and Sundays, with additional compensation for on-call hours.

Requirements

• High school diploma/GED or equivalent previous experience
• Sound communication skills
• Excellent customer service
• Experience and knowledge of insurance guidelines and insurance entry
• Ability to handle high patient volumes
• Ability to maintain composure when stressful situations are encountered
• Ability to multi-task and prioritize

Nice To Haves

• Previous experience as a check-in specialist
• Experience in financial collections

Responsibilities

• Greeting patients and visitors
• Answering phones
• Patient check-in, registration, and check-out
• Insurance verification
• Appointment scheduling
• Preparing and reviewing charts for appointments
• Processing orders
• Maintaining professional communication with staff and providers regarding patient needs
• Optimizing patient satisfaction, provider time, and treatment room utilization
• Keeping patient appointments on schedule
• Comforting patients by anticipating anxieties, answering questions, and maintaining the reception area
• Ensuring availability of treatment information by filing and retrieving patient records
• Maintaining patient accounts by obtaining, recording, and updating personal and financial information
• Maintaining business office inventory and equipment
• Helping patients in distress by responding to emergencies
• Protecting patients' rights by maintaining confidentiality of personal and financial information
• Maintaining operations by following policies and procedures and reporting needed changes
• Contributing to team effort by accomplishing related results as needed
• Participating in mandatory backup rotation for urgent care coverage

Benefits

• Additional compensation for on call hourly rate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED