Patient Support Specialist

Community Care Physicians • Town of Colonie, NY

3d • Onsite

About The Position

Our Urgent Care Latham office is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week. Monday-Friday, 8:45am-4:45pm. The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Requirements

• High school graduate or equivalent with additional education desirable.
• Strong computer skills.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Nice To Haves

• Previous clerical experience in a medical practice preferred.
• Knowledge of medical terminology and office procedures preferred.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Benefits

• medical, dental, vision and life insurances
• paid holidays
• paid time off
• retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED