Patient Support Specialist

Community Care Physicians•Town of Colonie, NY

1d•Hybrid

About The Position

CCP's Float Pool is hiring a full-time Patient Support Specialist to join their team! This is a 40-hour work week, Monday - Friday, 8:00 am - 4:30 pm. This position requires traveling to various CCP Practice locations to provide support. The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Requirements

Ability to travel to various CCP Practice locations other than Wellness Way is a must.
High school graduate or equivalent with additional education desirable.
Previous clerical experience in a medical practice preferred.
Strong computer skills.
Knowledge of medical terminology and office procedures preferred.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
Maintain strictest confidentiality and discretion.

Responsibilities

Greeting and checking in patients when they arrive to the office.
Process incoming telephone calls/messages based on office policy and procedure.
Schedule appointments for patients, following office protocols for access to care.
Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
Obtain patient signature on the appropriate waiver(s) according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage/demographic information at each visit and update when necessary.