Patient Support Specialist
Community Care Physicians•Town of Ballston, NY
•Onsite
About The Position
Our Burnt Hills Internal Medicine and Pediatrics office is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week. Monday - Friday 8:00am - 5:00pm, no weekends or holidays. The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.
Requirements
- High school graduate or equivalent with additional education desirable.
- Strong computer skills.
- Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
- Maintain strictest confidentiality and discretion.
Nice To Haves
- Previous clerical experience in a medical practice preferred.
- Knowledge of medical terminology and office procedures preferred.
Responsibilities
- Greeting and checking in patients when they arrive to the office.
- Process incoming telephone calls/messages based on office policy and procedure.
- Schedule appointments for patients, following office protocols for access to care.
- Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
- Obtain patient signature on the appropriate waiver(s) according to insurance requirements
- Organize and monitor the provider's daily schedule.
- Maintain timely patient flow.
- Verify patient insurance coverage/demographic information at each visit and update when necessary
Benefits
- medical, dental, vision and life insurances
- paid holidays
- paid time off
- retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
