Patient Support Specialist (part-time)
About The Position
Orchid Health is hiring a part-time Patient Support Specialist for its McKenzie River Clinic in Blue River, Oregon. The role supports clinic operations and patient care by preparing for appointments, welcoming patients, handling intake and copays, scheduling, answering calls, processing incoming faxes, and responding appropriately to urgent situations. The specialist also helps represent the clinic in community activities and maintains a clean, welcoming waiting room. The position is scheduled Monday through Thursday, 8 a.m. to noon, and is not benefits eligible. Compensation is $20.00–$21.75 per hour depending on experience and skills, with an additional $1.00 per hour increase after 120 days. Orchid Health describes its workplace as self-managed, collaborative, and focused on employee well-being, trusting patient relationships, community health, and financial sustainability.
Requirements
- High school diploma or GED certificate.
Nice To Haves
- At least one year of medical office experience.
- Working knowledge of Athena.
- English-Spanish bilingual ability.
Responsibilities
- Prepare for the day’s patients by verifying insurance, checking for missing information, and preparing documents before the clinic opens.
- Warmly and professionally greet patients checking in for appointments.
- Collect and record patient intake paperwork and copays.
- Answer phone calls, schedule appointments, answer patient questions, and identify when questions should be directed to a medical professional.
- Route incoming faxes to the appropriate staff member and/or upload documents to patients’ electronic health records.
- Respond calmly and professionally to healthcare crises as the first point of interaction, involving supervisors and healthcare staff as needed.
- Participate in community events, promotional efforts, and healthcare activities.
- Represent the clinic positively to members of the community.
- Maintain professional boundaries in the community, particularly regarding PHI, HIPAA, and other sensitive information.
- Clean the waiting room nightly and ensure it is presentable and stocked with items such as coffee, water, cups, tissues, business cards, stickers, and magnets.
Benefits
- Prorated, front-loaded paid time off with tenure-based increases.
- Prorated $1,000 per year wellness benefit.
- 401(k) with company match.
- Financial planning and wellness resources at no cost.
- Continuing Education / Continuing Medical Education budget for all team members.
- Employee Assistance Program offering mental health support, financial planning, and lifestyle training opportunities at no cost.
- Eight paid holidays and the employee’s birthday off.
- Free care at Orchid Health clinics for team members and their families.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
