Patient Support Rep Physician Practice

MultiCare Health System•Olympia, WA

2d•Onsite

About The Position

The Patient Support Representative must be friendly, cheerful, and professional with a strong work ethic and excellent communication and people skills. This person must speak and understand English fluently and understand alphabetical and numerical filing systems. The Patient Support Representative understands medical terminology. The Patient Support Representative is a fast learner, able to quickly and clearly understand clinic guidelines and procedures relating to patient service, telephone management and scheduling. The Patient Support Representative is responsible for accurate data entry. The Patient Support Representative follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy. The Front Desk work area is a fast-paced environment, and the Patient Support Representative must have the initiative to perform multiple tasks in a busy atmosphere. Contact with the Patient Support Representative is the first impression which patients receive of our clinic and so, they communicate well and have the ability to listen to patient requests and provide assistance. The Patient Support Representative looks professional by adhering to the clinic dress code. The Patient Support Representative is under the direct supervision of the Front Desk Supervisor and the Practice Manager. The Patient Support Representative may access the patient electronic medical record (EMR) to the extent of viewing and printing patient demographic and medical records for the purpose of locating files, answering patient inquiries, printing records and scanning records.

Requirements

High school diploma or GED equivalent education
Ability to meet minimum hospital hiring standards
One (1) year of experience
Speak and understand English fluently
Understand alphabetical and numerical filing systems
Understand medical terminology

Responsibilities

Accurate data entry
Follow all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy
Perform multiple tasks in a busy atmosphere
Communicate well and have the ability to listen to patient requests and provide assistance
Adhere to the clinic dress code
Access the patient electronic medical record (EMR) to the extent of viewing and printing patient demographic and medical records for the purpose of locating files, answering patient inquiries, printing records and scanning records