Patient Support Operations Associate

UCB•Atlanta, GA

16h•Hybrid

About The Position

UCB’s Rare Disease Organization (RDO) is looking for a Patient Support Operations Associate who is detail-oriented, collaborative, and proactive to join our Patient Services Operations team. This role supports the day-to-day operations of a patient support program, helping ensure high-quality service delivery for patients. The associate will work closely with vendors and internal teams to monitor performance, resolve issues, and improve processes. This role plays a key part in enhancing operational efficiency, maintaining compliance, and driving continuous improvement across patient services. The associate will work within the patient services team collaborating cross-functionally with market access, compliance, information technology, and external service providers. They will work closely with vendor partners to ensure effective delivery of patient support services and contribute to strong operational performance.

Requirements

Bachelor’s degree
3+ years’ experience in patient support with a HUB service company or pharmaceutical company
Ability to travel up to 10%

Nice To Haves

Experience working with patient services vendors or specialty pharmacies
Strong written and verbal communication skills
Ability to analyze data and identify operational trends
Experience improving workflows or developing standard operating procedures
Strong attention to detail and problem-solving skills
Ability to analyze data and translate insights into actions
Experience working in cross-functional or matrixed environments
Highly organized with strong critical thinking skills
Self-motivated and adaptable in fast-paced environments

Responsibilities

Support vendor performance to ensure timely, accurate patient support delivery
Monitor service metrics and identify trends, risks, and improvement opportunities
Prepare materials and track actions for regular vendor meetings
Document and manage operational issues to ensure timely resolution
Contribute to workflow updates, process mapping, and continuous improvements
Compile reports and share performance insights with internal stakeholders