Patient Support Associate

SPR Therapeutics Inc • Beachwood, OH

3d

About The Position

The Patient Support Associate provides support to patients before and during treatment with SPRINT, in collaboration with the Sales Team and as assigned by the Director of Sales Training and Patient Support. The role helps establish high-quality customer service and patient support. It includes clinical support such as basic troubleshooting, device utilization, and patient follow-up; patient education and product support; documentation and data collection; and assistance with complaints and feedback. The associate also supports Sales Representatives and the Sales Operations Team. The position is based in a small office environment, offers flexible hours, and requires minimal travel that will be planned in advance.

Requirements

• Bachelor’s degree or equivalent in a clinical, healthcare, or other science-related field.
• Strong willingness and ability to be empathetic in daily interactions.
• Critical-thinking ability.
• Strong verbal and written communication skills, including the ability to present findings clearly and concisely.
• Ability to organize, self-prioritize, and work as a self-starter and team player in a fast-paced environment with demanding internal and external deadlines.

Nice To Haves

• Patient experience, including internship experience, is preferred.
• Experience using CRMs, specifically Salesforce.com.
• Strong technological knowledge.
• Proficiency with Microsoft Word and Excel.
• Experience in pain management is preferred.
• Proven record of achievement in a high-energy, fast-paced environment.
• Ability to work efficiently and creatively in a regulated industry.

Responsibilities

• Assist the Sales Team in supporting patients selected for and receiving SPRINT treatment.
• Provide clinical support for basic troubleshooting, device use, and patient follow-up related to company products.
• Follow up with patients to help ensure a successful implantation experience and provide ongoing product support.
• Educate patients about the merits and proper clinical use of products by phone or virtually, using formats such as patient-facing videos and manuals to support treatment optimization and positive outcomes.
• Complete timely patient documentation and data collection.
• Work with patients and the Sales Team to optimize CRM input from the field.
• Support collection and recording of patient pre-procedure, procedural, and follow-up data.
• Assist with managing complaints and feedback.
• Coordinate with the Sales Team to ensure complaints are submitted on time with all necessary information.
• Work with Quality to assist with complaint follow-up requests.
• Maintain working knowledge of SPR products.
• Maintain open and effective communication with personnel, customers, and other SPR employees.
• Assist Sales Representatives and the Sales Operations Team.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time