Patient Support Associate

Chartwell Midwest • Middleton, WI

4d

About The Position

The UW Health Care Direct Patient Support Associate is the first point of contact for most referral sources, patients, and caregivers who call the organization. The associate assists callers and serves as a communication liaison between callers and team members. The role also provides operational support to UW Health Care Direct service lines to varying degrees.

Requirements

• High school diploma or equivalent.
• Effective communication and basic computer skills.
• Ability to present oneself in a professional manner.
• Excellent organizational, interpersonal, communication, and customer service skills.

Nice To Haves

• Customer service experience.

Responsibilities

• Answer multi-line telephone calls and assist callers.
• Fulfill callers’ requests by providing information, creating an order, or appropriately transferring their call.
• Act as a communication liaison between callers and team members, and direct emails internally to the appropriate team.
• Participate in the HME Fax Wrangling process, including moving files into Brightree, creating accounts, indexing documents, and creating generic sales orders or notes.
• Index on-call HME documents and create generic sales orders.
• Stay informed of updates and implement changes in the workflow.
• Provide basic team-related training to new staff and peers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED