Patient Success Coordinator

Hyperbaric Medical Solutions•Miami, FL

17d•Onsite

About The Position

Hyperbaric Medical Solutions (HMS), a free-standing provider of hyperbaric oxygen therapy (HBOT), is seeking a Patient Success Coordinator for its Miami location in the Midtown/Design District. The position primarily works at the Miami office; travel to HMS locations in Pinecrest and Fort Lauderdale may be requested if the candidate is able to travel. The coordinator supports the clinical, billing, and management teams, with the primary focus of creating an exceptional experience for patients, caregivers, referring physicians, and others interested in HMS services. The role includes welcoming patients, handling administrative tasks, coordinating schedules and care-related information, and supporting the organization’s mission to serve patients’ health goals. This is a part-time position, scheduled for two weekdays per week from 8:00 a.m. to 6:00 p.m.; Saturday availability from 8:00 a.m. to 2:00 p.m. is requested if possible. Applicants must be bilingual in English and Spanish. A resume and cover letter describing relevant experience and suitability for the team are required; applications without a cover letter will not be considered. Applicants are also asked to include salary requirements and, if possible, two professional references.

Requirements

Bilingual in English and Spanish.
Strong interpersonal skills and an outgoing, professional personality.
Ability to collaborate and solve problems effectively.
Excellent, welcoming telephone presence and commitment to providing a superior patient experience.
Excellent written and verbal communication skills.
Computer proficiency and the ability to learn and work accurately across multiple systems.

Nice To Haves

At least two years of relevant experience in a healthcare office support role or in spa/hospitality customer service.
Ability to travel to HMS locations in Pinecrest and Fort Lauderdale, if able.
Saturday availability.

Responsibilities

Welcome patients with cheer, enthusiasm, and confidence.
Help keep the office clean and tidy.
Receive and manage phone calls.
Assist with patient schedule management.
Maintain clean, timely, and accurate data entry.
Collect patient payments.
Work closely with and report to the practice manager responsible for South Florida administrative operations.
Coordinate with the billing department to prepare patients to receive and continue care.
Work with the clinical team to retrieve required medical records and coordinate patients’ care plans.
Support management, the Medical Director, the billing manager, and colleagues with required projects and tasks.
Create a positive experience for patients, caregivers, referring physicians, and people seeking information about HBOT and other services.