Patient Specialist - Beckley, WV (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies•Beckley, WV

About The Position

The ASSURE Patient Specialist (APS) provides local patient fitting services in support of the sales organization and Regional Clinical Advisors. In this paid-per-fitting contractor role, the specialist is dispatched from corporate headquarters to fit patients with and train them to use a wearable defibrillator. Kestra provides training and ASSURE Patient Specialist certification. The position is based in the Beckley, West Virginia area and requires field travel to hospitals, patients’ homes, and other healthcare facilities. The specialist schedules services with prescribers, caregivers, and patients; measures patients for the correct garment size; reviews and transmits required paperwork; and manages ASSURE system kits, garments, and electronic equipment used for fittings. The role requires patient-care skills, clear instruction, and the ability to build patient confidence. Assignments may take place during daytime, evening, or weekend hours. The specialist must protect patient confidentiality and meet applicable credentialing and facility-entry requirements. Kestra describes its team culture through competencies including passion, integrity, collaboration, action and results, innovation, customer focus, emotional intelligence, organization, service orientation, attention to detail, and continual learning. The position involves variable travel conditions, frequent car travel within an agreed geography, and possible exposure to infectious disease in hospital and clinic settings. The work environment is drug-free.

Requirements

At least 1 year of paid patient-care experience; family caregiving does not count.
Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistant work, or ECG technology.
Experience educating patients and/or clinicians.
Valid driver’s license in the state of residence and a good driving record.
Ability to consistently work in the field throughout the region and travel by car within an agreed geography.
Ability to accept assignments that may include daytime, evening, and weekend hours.
Disclosure of a personal NPI number, if applicable.
Completion of a background check; Florida and Ohio require a level 2 screening paid for by Kestra.
Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
Disclosure of potential relationships and referral sources.
Ability to obtain hospital-system credentials, including required vaccination and immunization documentation, background check, drug screening, agreement to hospital policies and procedures, and completion of online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Ability to travel by car; frequent repetitive hand, wrist, or finger motions; frequent standing or sitting for prolonged periods; frequent computer and phone use; occasional bending and stooping; and ability to lift up to 40 pounds unassisted, sometimes in and out of a vehicle.

Nice To Haves

Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
Direct cardiac patient-care experience, such as RN, RT, CVIS, paramedic, or CRM experience.

Responsibilities

Fit and train local patients to use the ASSURE wearable defibrillator through assignments dispatched from corporate headquarters.
Provide patient instruction and build patients’ confidence, using effective patient-care skills.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit essential patient paperwork to facilitate receipt of the ASSURE garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Adhere to the company’s confidentiality requirements for patient information.
Complete hospital-system credentialing and entry requirements as applicable.