Patient Specialist - Parkersburg, WV (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies•Parkersburg, WV

16h

About The Position

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors. As the local patient care representative, the APS provides effective and efficient fittings and training for patients using Kestra’s wearable defibrillator. The role is based in Parkersburg, West Virginia, and is paid per fitting. The specialist is trained and certified by Kestra and receives fitting assignments dispatched from corporate headquarters. The APS contacts prescribers, caregivers, and patients to schedule services; travels to hospitals, patients’ homes, and other healthcare facilities; measures patients to determine the correct garment size; reviews and transmits required paperwork; and manages inventory of ASSURE system kits, garments, and electronic equipment. Assignments may involve daytime, evening, and weekend hours, and the role requires frequent car travel within an agreed-upon geography. The specialist must maintain patient confidentiality and adhere to the company’s Pledge of Confidentiality.

Requirements

At least one year of paid patient care experience; experience as a family caregiver does not qualify.
Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistant work, or ECG technology.
Disclose a personal NPI number, if applicable.
Complete a background check; Florida and Ohio workers must complete a Level 2 screening paid for by Kestra.
Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
Experience in patient and/or clinician education.
Valid driver’s license in the state of residence and a good driving record.
Ability to consistently work in the field in and around the region.
Disclose any potential relationships and referral sources.
Ability to meet hospital-system credentialing requirements, which may include providing vaccination and immunization documentation, passing background and drug screenings, reviewing and agreeing to hospital policies and procedures, and completing online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Ability to travel by car and lift up to 40 pounds unassisted, including lifting items in and out of a vehicle.
Ability to work a flexible schedule, including possible daytime, evening, and weekend assignments.
Highly organized, service-oriented, and detail-oriented.
Strong interpersonal and communication skills for assisting clinicians in providing patient care.
Interest in lifelong learning and continuous improvement.
Ability to maintain patient confidentiality.

Nice To Haves

Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
Direct cardiac patient care experience, such as RN, RT, CVIS, paramedic, or CRM experience.
Passion for the heart-failure space and a strong desire to make a difference.

Responsibilities

Fit and train local patients on the ASSURE wearable defibrillator through assignments dispatched from corporate headquarters.
Provide patient instruction and build patients’ confidence using demonstrated patient care skills.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit essential paperwork required for patients to receive the ASSURE garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Accept assignments that may include daytime, evening, and weekend hours.
Maintain patient confidentiality and follow the company’s Pledge of Confidentiality.
Complete required hospital credentialing, training, and screening processes.
Perform other duties and activities that may be assigned.