Patient Specialist - Tacoma, WA (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies•Tacoma, WA

1d•Onsite

About The Position

The ASSURE Patient Specialist (APS) supports the sales organization and Regional Clinical Advisors by providing local patient fitting and training services for a wearable defibrillator. The specialist receives training and certification from Kestra and is dispatched from corporate headquarters to serve patients in Tacoma, Washington. This is a paid-per-fitting contractor position. The APS contacts prescribers, caregivers, and patients to schedule services; travels to hospitals, patients’ homes, and other healthcare facilities; measures patients to select the correct garment size; explains use of the ASSURE system and helps patients feel confident; and reviews and transmits paperwork needed for the garment and services. The role also includes managing fitting kits, garments, and electronic equipment, maintaining patient confidentiality, and meeting applicable credentialing requirements for hospital access. Assignments may involve daytime, evening, and weekend hours, extended hours when needed, and frequent driving within an agreed geographic area. The work takes place in variable travel settings and in office or hospital environments, with possible exposure to infectious disease.

Requirements

At least 1 year of paid patient-care experience; family caregiving does not qualify.
Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistant work, or ECG technology.
Disclose a personal NPI number, if applicable.
Complete a background check.
Be able to pay vendor credentialing costs upfront during a 90-day probationary period.
Experience educating patients and/or clinicians.
Valid driver’s license in the state of residence and a good driving record.
Ability to consistently work in the field in and around the region.
Disclose any potential relationships and referral sources.
Ability to achieve hospital-system entry credentialing, including vaccination and immunization documentation, background check, drug screening, agreement to hospital policies and procedures, and online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Ability to accept assignments that may include daytime, evening, and weekend hours.
Ability to travel by car and lift up to 40 pounds unassisted, including lifting items in and out of a vehicle.
Adhere to the company’s Pledge of Confidentiality.

Nice To Haves

Knowledge of Microsoft Office, Excel, PowerPoint, and Microsoft Teams.
Direct cardiac patient-care experience, such as RN, RT, CVIS, Paramedic, or CRM experience.
Strong organization, service orientation, and attention to detail.
Passion for the heart-failure space and a desire to make a difference.
Strong interpersonal skills communicating with and assisting clinicians in patient care.
Interest in lifelong learning and continuous improvement.

Responsibilities

Fit and train local patients to use the ASSURE wearable defibrillator through assignments dispatched from corporate headquarters.
Provide clear instruction and build patient confidence using demonstrated patient-care skills.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit paperwork required for patients to receive the ASSURE garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Maintain patient confidentiality and release information only as authorized and on a need-to-know basis.
Complete hospital-system entry credentialing requirements, including required documentation, screenings, policy reviews, and online courses.
Travel by car frequently within the agreed geography.
Perform other duties or activities as assigned.