Patient Specialist - Tacoma, WA (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies Inc.•Tacoma, WA

About The Position

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors, serving as a local patient care representative. The specialist is a contractor who fits and trains local patients to use a wearable defibrillator through assignments dispatched from corporate headquarters. Kestra trains and certifies the specialist. This is a paid-per-fitting, per-diem/on-call position in Tacoma, Washington. The role includes scheduling services with prescribers, caregivers, and patients; traveling to hospitals, patients’ homes, and other healthcare facilities; measuring patients for the correct garment size; reviewing and transmitting required paperwork; and managing fitting inventory and equipment. The specialist must provide clear instruction and confidence to patients, maintain patient confidentiality, and be available for assignments that may occur during daytime, evening, or weekend hours. Work involves frequent regional car travel and variable conditions in hospitals, clinics, and offices.

Requirements

At least 1 year of paid patient care experience; family caregiving does not qualify.
Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistance, or ECG technology.
Experience educating patients and/or clinicians.
Valid driver’s license in the state of residence and a good driving record.
Ability to consistently work in the field throughout the region.
Disclosure of a personal NPI number, if applicable.
Completion of a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
Ability to obtain hospital-system credentials, including vaccination and immunization documentation, background check, drug screening, agreement to hospital policies and procedures, and required online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Disclose potential relationships and referral sources.
Highly organized, service-oriented, and detail-oriented.
Strong interpersonal skills for communicating with and assisting clinicians in patient care.
Interest in continuous, lifelong learning.
Ability to travel by car and lift up to 40 pounds unassisted.
Ability to work extended hours when needed.

Nice To Haves

Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
Direct cardiac patient care experience, such as RN, RT, CVIS, Paramedic, or CRM experience.
Passion for the heart-failure field and a strong desire to make a difference.

Responsibilities

Fit and train local patients to use the ASSURE wearable defibrillator through assignments dispatched from corporate headquarters.
Provide patient instruction and support, helping patients feel confident using the device.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit required paperwork with patients to receive the ASSURE garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Maintain patient confidentiality and follow the company’s Pledge of Confidentiality.
Accept assignments that may require daytime, evening, or weekend availability.
Travel frequently by car within the agreed-upon geography.