Patient Specialist - Vineland, NJ (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies Inc.•Vineland, NJ

2h•Onsite

About The Position

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors. As a local patient care representative, the APS provides effective and efficient fittings and training for patients using a wearable defibrillator. The contractor receives training and certification from Kestra and is dispatched to assignments from corporate headquarters. This is a paid-per-fitting position serving the Vineland, New Jersey area. The role involves arranging services with prescribers, caregivers, and patients; traveling to hospitals, patients’ homes, and other healthcare facilities; measuring patients for the correct garment size; reviewing and transmitting paperwork; and managing fitting kits, garments, and electronic equipment. The schedule may include daytime, evening, and weekend assignments, with extended hours when needed. The APS must maintain patient confidentiality, follow credentialing and healthcare-facility requirements, and work collaboratively with clinicians and the Kestra team. The work involves variable conditions during travel, possible exposure to infectious disease in hospital and clinic settings, and frequent travel by car within an agreed geography.

Requirements

At least one year of paid patient-care experience; experience as a family caregiver does not qualify.
Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistance, or ECG technology.
Experience educating patients and/or clinicians.
Valid driver’s license in the state of residence and a good driving record.
Ability to consistently work in the field in and around the region and travel by car.
Ability to accept assignments that may include daytime, evening, and weekend hours.
Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
Disclosure of a personal NPI number, if applicable.
Completion of a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
Ability to meet hospital-entry credentialing requirements, including vaccination and immunization documentation, background and drug-screening checks, agreement to hospital policies and procedures, and online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Ability to lift up to 40 pounds unassisted, including lifting items into and out of a vehicle.
Frequent travel by car within the agreed-upon geography.
Ability to maintain patient confidentiality and comply with the company’s confidentiality requirements.

Nice To Haves

Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
Direct cardiac patient-care experience, such as RN, RT, CVIS, paramedic, or CRM experience.
Strong organization, service orientation, attention to detail, interpersonal communication, and clinician-assistance skills.
Passion for the heart-failure space and a desire to make a difference.
Interest in lifelong learning and continuous improvement.

Responsibilities

Fit and train local patients in the use of a wearable ASSURE defibrillator through assignments dispatched from corporate headquarters.
Provide patient instruction and help patients feel confident using the device.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit essential paperwork with patients so they can receive the garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Adhere to the Pledge of Confidentiality and protect patient information from unauthorized disclosure.
Complete required hospital-system credentialing and comply with facility policies and procedures.
Disclose potential relationships and referral sources as required.