Patient Services
About The Position
This position greets patients and family members, maintains waiting rooms and escorts family members to hospital waiting rooms and consulting rooms. The role involves maintaining confidentiality, practicing caution and good judgment in relaying information, and directing complaints to the appropriate personnel. It also requires demonstrating the hospital's philosophy, mission, and values, applying customer service and continuous quality improvement principles, and maintaining positive working relationships. The position also involves utilizing age/developmental stage concepts in interactions.
Requirements
- High School Diploma or the equivalent is preferred but not required.
- None required
- None required
- lifting, carrying, pushing, and/or pulling up to ten (10)+ pounds.
- Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day.
- hearing seeing, and speaking to be able to carry out essential job functions.
Responsibilities
- Greets patients/families promptly and courteously as the patient arrives at the hospital.
- Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.
- Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
- Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
- Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
- Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position.
- Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues.
- Adheres to Confidentiality Policy.
- Maintains positive working relationships and fosters cooperative work environment.
- Adheres to the hospital’s Guidelines for Appropriate Conduct in the HR Manual.
- Displays honesty and mutual respect when communicating with peers and other departments.
- Follows through on problems that may compromise effective job performance by using appropriate chain of command.
- Utilize concepts of age/developmental stages in interactions with patients and families.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
