Patient Services

MID-STATE HEALTH CENTER•Bristol, NH

3d•Onsite

About The Position

At Mid-State Health Center, care starts with people—and that includes our team. We’re a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more. With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you’ll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another.

Requirements

Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting and knowledge of medical terminology desirable.
Word processing and computer experience.
Plan, organize, delegate and supervise.
Evaluate the effectiveness of existing methods and procedures; developing, analyzing, and revising processes.
Operate a variety of office equipment and computer programs.
Apply policies and procedures.
Set priorities among multiple requests.
Interact with patients, medical and administrative staff, public effectively.
Communicate clearly and effectively in person, in writing, or by phone.
Comply with established policies and procedures.
Plan and perform diversified duties requiring knowledge of patient relations and medical information management fields.
Computer literate with proficiency in Microsoft Office applications.
Basic financial skills, as well as analytical skills for trend and situational analysis desired.
Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; work with frequent interruptions; be a team player.

Nice To Haves

knowledge of medical terminology desirable

Responsibilities

Performing clerical functions including answering phones, scheduling patient appointments, communicating via text messages and greeting patients in an efficient, professional and courteous manner.
Communicates effectively and clearly; works effectively with co-workers as a team member and performs duties of other clerical office personnel.
Works efficiently to assist with flow of patients through the office.
Working in multiple scheduling platforms.
Verifies insurance eligibility and other necessary information and records in the medical record.
Answers questions regarding patient appointments and testing.
Ensures that patients are scheduled properly and appointments are confirmed.
Accurately books, coordinates and reschedules patients’ appointments as needed.
Maintains Visiting Specialist schedules.
Comply with federal HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and our privacy policy to patients as needed; maintain appropriate documentation of access to medical records.
Politely greets, registers patient in a prompt pleasant and efficient manner.
Answers telephone, screens calls, takes messages, and provides information as needed.
Deals with patient’s needs expeditiously.
Completes necessary paperwork such as Medical Releases, HIPAA forms, patient demographic info, etc.
Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
Accessing Cerner
Assists with clearing of rooms and upkeep of laundry.
Participates in ongoing education and updates.
Attends meetings as required.
Performs other duties as assigned.
The job holder must demonstrate competencies applicable to the job position.