Patient Services Technician

PathGroup•Franklin, TN

About The Position

The Patient Services Technician, under the direction of the area supervisor, performs daily patient service activities for a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel and performs forensic and clinical specimen collection and processing in accordance with established practices and procedures. The position includes specimen collection and processing, patient and client service, data entry, recordkeeping, basic clerical work, and maintaining a safe, orderly work environment. The technician follows laboratory safety procedures, uses appropriate personal protective equipment, and complies with corporate policies and regulatory guidelines for protecting confidential and sensitive information.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification is required in Louisiana.

Nice To Haves

High school diploma or GED.
Phlebotomist certification, except where required in Louisiana.

Responsibilities

Greet customers and treat them courteously.
Ensure field phlebotomy and PSC specimens are collected accurately and on time.
Collect specimens according to established procedures; explain collection procedures clearly and courteously and help reduce patient anxiety.
Dispose of blood, other biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information accurately; communicate with clients to confirm handwritten orders, verify tests ordered, and obtain billing information.
Research test and client information using the laboratory computer system.
Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
Package and store specimens according to required temperatures and protocols, using appropriate containers and labels to preserve specimen integrity during transport.
Maintain required records, documentation, and PSC/IOPST patient services logs.
Assist with compilation of monthly statistics and data.
Perform basic clerical duties, including filing, faxing, mail preparation, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period and submit accurate expense and travel logs as directed.
Follow grooming, dress code, and lab coat policies; maintain a neat and clean appearance.
Use time appropriately and manage fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and coworkers, and answer telephone calls in a friendly and helpful manner.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive work climate and team effort.
Keep facilities neat, clean, and in good repair; notify the group leader or supervisor about needed repairs and maintenance.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
Perform responsibilities in alignment with security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and company policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.