Patient Services Technician

PathGroup•Southaven, MS

About The Position

Under the direction of the area supervisor, the Patient Services Technician performs daily patient service activities for a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), accurately and on time. The technician interacts professionally and courteously with clients, patients, and PathGroup personnel, and performs forensic and clinical specimen collection and processing according to established practices and procedures. The role includes specimen collection and processing, patient and client communication, computer-based requisition and information entry, recordkeeping, basic clerical tasks, facility upkeep, inventory support, and adherence to laboratory safety, privacy, security, and compliance requirements. The technician is expected to work independently, manage fluctuating patient flow, communicate pertinent issues to a supervisor or other leader, and contribute to a cooperative team environment.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.

Nice To Haves

High school diploma or GED (preferred, subject to state and laboratory guidelines).
Phlebotomist certification (preferred; required in Louisiana).
At least 1 year of prior job-related experience (preferred).

Responsibilities

Greet customers and treat them courteously.
Ensure field phlebotomy and PSC specimens are collected accurately and on time.
Collect specimens according to established procedures; explain venipuncture and other collection processes clearly and courteously, and help reduce patient anxiety.
Dispose of blood, other biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information into computer systems; communicate with clients to confirm handwritten orders, verify tests, and obtain accurate billing information.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required by test orders.
Package, store, label, and prepare specimens for transport according to required temperatures and applicable protocols to maintain specimen integrity.
Maintain required records, documentation, and PSC/IOPST patient services logs.
Assist with compilation of monthly statistics and data.
Perform clerical duties such as filing, faxing, mail preparation, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period, and submit accurate expense and travel logs for the prior week as directed.
Follow company grooming, dress code, and lab coat policies; maintain a neat and clean appearance.
Use time appropriately and manage fluctuating patient flow.
Maintain courteous, professional communication with clients, patients, and coworkers, contributing to a harmonious and cooperative work environment.
Answer telephone calls in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader for resolution.
Contribute to a positive work climate and the department and company team effort.
Help keep facilities neat, clean, and in good repair, and notify a group leader or supervisor of needed repairs or maintenance.
Assist with periodic inventory counts and report shortages or problems to a group leader or supervisor.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
Perform responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries as needed.
Perform other duties as assigned; management may assign or reassign duties and responsibilities.