Patient Services Specialist - HHS Dental

Tillamook County•Tillamook, OR

7d•Onsite

About The Position

As a Patient Services Specialist, you will be part of a dedicated team working to promote and protect the health of ALL people in Tillamook County. We are seeking compassionate and organized individuals who enjoy a fast-paced environment and thrive on making a positive difference in peoples' lives. The Patient Services Specialist provides administrative and front desk support for healthcare services, ensuring efficient patient registration, scheduling, and coordination between patients and medical staff. This role requires a strong understanding of medical records, patient privacy regulations, and healthcare operations. The Patient Services Specialist is responsible for processing patient documentation, verifying insurance, handling financial transactions, and assisting with Electronic Health Records (EHR) management. This position also provides customer service, crisis management, and resource guidance to patients while ensuring compliance with healthcare policies and procedures.

Requirements

High school diploma or equivalent
Two (2) years of experience in healthcare administration, patient registration, scheduling, or a related field.
Must be able to maintain compliance with HIPAA regulations.
Must pass a pre-employment criminal history background investigation.
If the position requires driving, must possess a valid Oregon driver’s license and maintain an acceptable driving record.

Nice To Haves

Knowledge of EPIC EHR or similar electronic health record systems.
Bilingual Spanish (eligible for 5% incentive pay)

Responsibilities

Act as registration staff for all healthcare providers in the office.
Schedule and register patients for upcoming and same-day appointments.
Verify patient insurance, update demographic information, and process necessary consent and HIPAA documentation.
Assist patients with financial aid applications and eligibility determination.
Contact patients via phone or text to confirm appointments and reduce no-shows.
Process controlled substance prescription requests and ensure proper documentation.
Greet patients, check them into appointments, and provide assistance with paperwork.
Educate patients on available resources, rights, and MyChart services.
Assist patients in navigating the MyChart system for appointment scheduling, communication, and prescription refills.
Address patient concerns and escalate issues when necessary.
Provide compassionate and professional support, especially for patients dealing with mental health or substance abuse issues.
Maintain and update the EPIC EHR system.
Answer multi-line phones, return voicemail messages, and transfer calls to the appropriate departments.
Perform daily administrative tasks such as pre-registration, appointment reminders, and check-ins/check-outs.
Handle mail runs, distribute paperwork, and process patient records securely.
Communicate with medical assistants, nurses, and physicians regarding patient needs and concerns.
Recognize and respond to crisis situations involving patient distress, mental health concerns, or emergency needs.
Maintain compliance with HIPAA regulations and handle confidential patient information appropriately.
Identify when medical or social intervention is necessary and refer patients to the appropriate healthcare staff.
Support other administrative departments as needed.
Performs additional duties as assigned.