Patient Services Specialist
About The Position
Trillion Health & Hormone is hiring a full-time, in-person Patient Services Specialist in Norfolk, Nebraska. The position pays $22–$26 per hour and follows a Monday–Friday schedule. The specialist helps create a welcoming, supportive patient experience by answering questions, explaining services and care processes, discussing pricing and payment options, and guiding patients through their available care options. The role coordinates appointments and provider schedules, prepares patient and financial documentation, verifies insurance information, processes payments, maintains accurate records, and communicates with clinical and administrative teams. The specialist is also expected to identify ways to improve workflows, communication, and the overall patient experience. The practice focuses on empowering women through optimized, innovative, and proactive care. It values positive attitudes, strong work ethics, teamwork, accountability, and employees who take ownership of their responsibilities.
Requirements
- Outgoing, positive personality and genuine enjoyment of helping people.
- Confidence and professionalism in leading conversations, including discussions about money.
- Ability to explain information clearly and help people feel comfortable making decisions.
- Strong organization and attention to detail, with the ability to manage multiple priorities.
- Initiative, follow-through, and ownership of responsibilities.
- Comfort learning technology, billing systems, and electronic medical records.
- Ability to thrive in a fast-paced environment while maintaining professionalism and a positive attitude.
- Team-oriented approach that values collaboration, accountability, and exceptional patient service.
Nice To Haves
- Experience in customer service, hospitality, patient services, or another fast-paced, people-focused environment.
- Previous medical office experience.
Responsibilities
- Welcome patients with enthusiasm, professionalism, and confidence.
- Educate patients about services, treatment processes, appointment preparation, and next steps in their care.
- Discuss service pricing, payment options, and available financing solutions clearly and professionally.
- Coordinate appointments and manage provider schedules to help ensure patients are prepared for visits.
- Prepare patient documentation, treatment estimates, consent forms, and financial agreements accurately.
- Verify insurance information, process payments, and maintain accurate patient and financial records.
- Communicate with clinical and administrative teams to provide patients with consistent information and service.
- Answer patient questions, address concerns, and guide patients through available care options.
- Identify opportunities to improve workflows, communication, and the patient experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
