Patient Services Specialist-Atrium Health Arboretum OB GYN

Advocate Health • Charlotte, NC

1d • $20 - $30

About The Position

The Patient Services Specialist supports patient-facing operations at Atrium Health Arboretum OB GYN. The role provides compassionate customer service and manages registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities. It also maintains accurate and confidential patient, insurance, billing, and payment information; supports billing activities; encourages use of front-end technology; and monitors inventory of medications and emergency supplies. The position requires sound judgment, the ability to work effectively with patients and families in sensitive situations, and the ability to work both independently and as part of a team in a fast-paced office environment.

The schedule is Monday through Friday, 8 a.m. to 5 p.m., with variations. The position is full-time, 40 hours per week, and pays $19.80–$29.70 per hour. The role requires a high school diploma or GED, computer experience, and customer relations experience. Medical records software experience and front desk practice experience are preferred. Physical requirements include sitting for long periods and bending and lifting up to 10 pounds.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families using exemplary interpersonal skills, including in sensitive situations.
• Use critical thinking and decisive judgment in a fast-paced environment; work cohesively on a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately and/or direct patients to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation and potential annual performance-based increases.
• Premium pay, such as shift and on-call pay, and incentive pay for select positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED