Patient Services Specialist-Atrium Health Union PRN

Advocate Health • Monroe, NC

1d • $20 - $30

About The Position

The Patient Services Specialist provides coverage at the Union, Matthews, Indian Trail, and Anson locations during their usual operating hours of 7:30 a.m. to 6:00 p.m. The role supports outpatient rehabilitation services by delivering compassionate customer service and managing patient-facing administrative activities to promote an accurate, positive patient experience.

The specialist handles patient registration, insurance verification, scheduling, collections and cash receipting, and arrival or departure desk activities. The role also maintains confidential patient, insurance, billing, and payment information, supports billing functions, encourages use of front-end technology, and monitors inventory of medications and emergency supplies. The position requires working in a fast-paced office environment and responding appropriately to emergency codes and applicable healthcare regulations.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods.
• Ability to bend and lift up to 10 pounds.
• Ability to work in a fast-paced office environment.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a wide range of sensitive situations.
• Use critical thinking and decisive judgment in a fast-paced environment, working cohesively with a team or independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities accurately and according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Perform billing functions accurately and/or direct patients to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.
• Provide coverage at the Union, Matthews, Indian Trail, and Anson locations during their usual hours of operation.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED