Patient Services Specialist- Atrium Health Myers Park Internal Medicine

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

The Patient Services Specialist supports patient-facing operations at Atrium Health Myers Park Internal Medicine. The role provides compassionate customer service and helps create an excellent patient experience while handling registration, insurance verification, scheduling, payment collection, cash receipting, and arrival and departure desk activities. It also involves maintaining confidential patient and billing information, supporting billing processes, encouraging use of front-end technology, and monitoring inventory of medications and emergency supplies. The position requires sound judgment, effective interpersonal skills, and the ability to work both independently and as part of a team in a fast-paced office environment. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. The listed pay range is $19.80 to $29.70. The role is benefits eligible.

Requirements

High school diploma or GED.
Computer experience.
Customer relations experience.

Nice To Haves

Experience with medical records software.
Front desk practice experience.

Responsibilities

Provide caring, compassionate customer service to create an excellent patient experience.
Interact effectively with patients and families in a wide variety of sensitive situations.
Use critical thinking and decisive judgment in a busy environment, working cohesively with a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities in accordance with standards and guidelines.
Encourage patients to use front-end technology during registration.
Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
Assist with billing functions accurately or direct patients to the appropriate billing office.
Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Career development programs.
Potential annual compensation increases based on performance.
Premium pay, such as shift or on-call pay, based on the teammate's job.
Incentive pay for select positions.