Patient Services Representative II, OB/GYN

Sutter Health•Sacramento, CA

1d•$26 - $36

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence through competent performance and effective communication, and follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The role may also perform specific departmental tasks and/or orient other staff. This is a 26-week limited-term position requiring travel as needed between Sacramento and Elk Grove locations.

Requirements

High school diploma or equivalent education/experience.
1–2 years of experience as typically acquired in a similar environment.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Well-developed time management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of each patient's Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, families or support groups, healthcare providers, coworkers, supervisors, and other hospital personnel.
Follow regulations, codes, policies, and procedures to ensure patient privacy and safety.
Perform specific tasks and/or orient other staff as needed.
Travel between Sacramento and Elk Grove locations as needed.