Patient Services Representative - OB/GYN (New Castle, PA)
About The Position
UPMC University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support Magee Womens Specialty Services at Horizon in New Castle, Pennsylvania. The role welcomes patients, helps them check in using their preferred method, promotes patient-facing technologies, explains financial obligations and collects payments when applicable, and supports scheduling and continuity of care. It also includes updating registration and insurance information, connecting patients with financial advocacy resources, and providing a service-oriented experience for patients and families at UPMC practices and facilities. The representative helps patients use the MyUPMC portal and biometric check-in, verifies insurance benefits, obtains required treatment and financial-responsibility consents in accordance with HIPAA, directs phone calls, and performs office support tasks such as scanning records and faxing. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; no evenings, weekends, or holidays are required.
Requirements
- High school graduation or equivalent is required.
- Act 31 Child Abuse Reporting clearance with renewal is required.
- Act 33 clearance with renewal is required.
- Act 34 clearance with renewal is required.
- Act 73 FBI Clearance with renewal is required.
Nice To Haves
- Experience with personal computer-based applications and other office equipment, plus proficient typing skills.
- Two years of experience in a medical, billing, fiscal, or customer-service function.
- Knowledge of medical terminology.
- Prior experience with Medipac, Epic, or other health-record systems.
Responsibilities
- Provide a warm greeting to all patients.
- Guide patients through self-arrival technology or check them in at the desk according to their preference.
- Collect copayments and other applicable patient payments at the point of service.
- Confirm or update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patients with resources for ancillary services.
- Help patients navigate the healthcare system with clear instructions and follow up on unresolved questions or needs to support continuity of care.
- Apply service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
- Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
- Promote the MyUPMC patient portal and assist patients with registration when applicable.
- Educate patients about financial responsibility and connect them with advocacy resources as needed.
- Verify insurance benefits with carriers using online systems or telephone inquiries.
- Obtain patient or family-member signatures for treatment consent and financial responsibility in accordance with HIPAA rules and regulations.
- Triage and distribute phone calls to other areas or clinical providers as appropriate.
- Perform office administrative duties, including scanning medical records and faxing.
- Stay informed about the navigation and usability of the UPMC Patient Portal and explain its use to patients.
- Perform duties in accordance with system-wide competencies and behaviors, and perform other duties as assigned.
Benefits
- Medical, vision, dental, life, and disability benefits.
- Retirement program.
- Paid time off.
- Wellness programs.
- Paid parental leave.
- Competitive pay, including base pay, merit pay, and premium pay.
- Career path and experience to support advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
