Patient Services Representative - OB/GYN (Everett, PA)

UPMC•Everett, PA

3h•Onsite

About The Position

UPMC is hiring a full-time Patient Services Representative to support its UPMC Magee-Womens Specialty Services office in Everett, Pennsylvania. The role is responsible for welcoming and checking in patients, supporting check-in and checkout, answering and triaging phone calls, verifying insurance, updating registration information, scheduling follow-up and ancillary-service appointments, collecting copayments and other applicable payments, and helping patients understand their financial responsibilities. It also includes scanning medical records, faxing, obtaining authorizations and referrals, and supporting radiology ultrasound and other office workflows. The representative helps patients navigate the healthcare system and UPMC services, including self-arrival technology and the MyUPMC patient portal. The role requires a service-focused approach, follow-up on unresolved patient questions, and appropriate service recovery. The representative collaborates with patients, families, physicians, and other healthcare providers to support continuity of care and a positive patient experience. This is a full-time position with Monday-through-Friday daylight hours and no evenings, weekends, or holidays. The office is located at 361 Hospital Drive, Everett, PA 15537.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting clearance with renewal.
Act 33 clearance with renewal.
Act 34 clearance with renewal.
Act 73 FBI Clearance with renewal.

Nice To Haves

Experience with personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting for all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients with resources for ancillary services.
Provide clear instructions to help patients navigate the healthcare system and follow up on unresolved questions or needs.
Use service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Educate patients about financial responsibility and connect them with advocacy resources as needed.
Confirm or verify insurance benefits through online systems or telephone inquiries.
Obtain patient or family-member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Triage and distribute phone calls to appropriate areas or clinical providers.
Perform office administrative duties, including scanning medical records and faxing.
Stay informed about the navigation and usability of the UPMC Patient Portal and explain how patients can access health information and care services.
Perform duties in accordance with system-wide competencies and behaviors, and perform other duties as assigned.