Patient Services Specialist

University of Utah Health • Salt Lake City, UT

20d

About The Position

The Patient Services Specialist serves as a liaison between patients and clinical staff throughout the appointment journey. The role handles complex patient inquiries, schedules multiple appointments, compiles results from providers and prior tests, and supports patients before, during, and after appointments. It also assists with prior authorizations and referrals, collects payments, and coordinates scheduling and care with moderate guidance and some independent judgment.

University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. Its staff are expected to support a culture of collaboration, excellence, leadership, and respect, and to uphold compassion, collaboration, innovation, responsibility, integrity, quality, and trust. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics.

Requirements

• Two years of relevant experience in healthcare coordination or an administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Responsibilities

• Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manage waitlists, open appointment slots, and adjust appointment capacity across multiple locations and clinics.
• Confirm appointments and provide patients with pre-procedure instructions.
• Track, request, and validate patient records from outside organizations to ensure they are complete and available before appointments.
• Serve as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Process payments and reconcile daily financials; may manage single-case or gap agreements with insurers.
• Coordinate surgical cases, including managing operating room block time, scheduling pre- and post-operative appointments, and arranging multidisciplinary care.
• Conduct outreach for new-patient visits and transfer-of-care scheduling.
• May provide administrative support for the clinic.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed