Patient Services Specialist

University of Utah Health • South Jordan, UT

20d

About The Position

This position serves as the liaison between patients and clinical staff throughout their appointment journey. The specialist handles more complex patient inquiries, schedules multiple appointments, and compiles results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after appointments, assisting with prior authorization and referral processes, and routinely collecting payments according to defined processes. The specialist receives moderate guidance and uses some independent judgment in managing patient scheduling and coordination.

University of Utah Health is a patient-focused organization that aims to enhance health and well-being through patient care, research, and education. The University of Utah is a Level 1 Trauma Center, nationally ranked and recognized for academic research, quality standards, and patient experience. Its five hospitals and eleven clinics provide comprehensive services and medical advancement.

Requirements

• Two years of relevant experience in a healthcare coordination or administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Responsibilities

• Schedules and coordinates appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manages waitlists, opens appointment slots, and adjusts appointment capacity across multiple locations and clinics.
• Confirms appointments and provides patients with pre-procedure instructions.
• Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
• Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
• Coordinates surgical cases, including operating room block time, pre- and post-operative appointments, and multidisciplinary care.
• Completes outreach for new patient visits and transfer-of-care scheduling.
• May provide administrative support for the clinic.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed