Patient Services Specialist for Pulmonary in SW Beaverton

The Oregon Clinic•Beaverton, OR

11h•Onsite

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our Pulmonary, Critical Care & Sleep Medicine West Clinic. This role is phone-based and focuses on providing excellent customer service and communication skills to ensure patients receive high-value care. You will be part of a collaborative team dedicated to delivering world-class care with kindness and empathy, making a positive impact within the local community.

Requirements

Minimum of one (1) year of EPIC Electronic Medical Record (EMR) experience is required.
Familiarity with insurance and referral processes.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Minimum of one (1) year of previous medical front office experience is strongly preferred.
Specialty care experience is a strong plus!
Minimum of one (1) year of previous experience in complex healthcare referral processes is strongly preferred.

Responsibilities

Processing incoming referrals and electronic fax submissions.
Managing check-in and check-out for new and established patients.
Scheduling and rescheduling patient surgeries and/or appointments according to office protocols and physician requests.
Obtaining and completing insurance and patient demographic information.
Answering phones on a multi-line system.
Updating registration and EMR records.
Providing PSS float coverage for all TOC Creekside Specialty Clinics (CAS, WSS, Orthopedics, Cardiology & Pulmonary) as needed.
Other duties as assigned.