Patient Services Specialist for Plastic Surgery in NE Portland

The Oregon Clinic • Portland, OR

5h • Onsite

About The Position

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Plastic Surgery East Clinic located in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Plastic Surgery East Clinic receive the highest value care tailored to their needs. Using strong customer service and communication skills, this phone-based role is responsible for:

Requirements

• Minimum of one (1) year of work experience
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Familiarity with insurance and referral processes.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• work experience, preferably in a medical office
• Specialty care, Plastic Surgery experience is a plus!
• Prior Electronic Medical Record (EMR) experience is strongly preferred.
• Epic experience is a plus!
• Strong customer service skills and experience are preferred.

Responsibilities

• Responsible for checking in and out new/established patients.
• Managing inbound referrals and scheduling patient appointments.
• Answering and directing calls on a multi-line phone system.
• Obtaining and completing insurance information.
• Handling incoming cosmetic patient inquiries and ensuring timely, appropriate scheduling.
• Performing additional administrative and support tasks as needed.

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees