Patient Services Specialist for Dermatology in NW Portland
About The Position
Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Portland Dermatology Clinic located in Northwest Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Portland Dermatology Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: Responsible for checking in and out new/established patients. Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments according to all office protocols and physician requests in an efficient and timely manner. Obtaining and completing insurance information. Answering phones on multi-line system. Processing of incoming referrals and electronic fax submissions. Updating records as needed. Other duties as assigned. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!
Requirements
- Minimum of one (1) year of work experience, preferably in a medical office, is required. Specialty care, Dermatology, and healthcare scheduling experience is a plus!
- Prior Electronic Medical Record (EMR) experience is strongly preferred. Epic experience is a strong plus!
- Strong customer service skills and experience are preferred.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Familiarity with insurance and referral processes.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care, Dermatology, and healthcare scheduling experience is a plus!
- Epic experience is a strong plus!
Responsibilities
- Responsible for checking in and out new/established patients.
- Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments according to all office protocols and physician requests in an efficient and timely manner.
- Obtaining and completing insurance information.
- Answering phones on multi-line system.
- Processing of incoming referrals and electronic fax submissions.
- Updating records as needed.
- Other duties as assigned.
Benefits
- Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
- Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
- Work-Life Balance: Paid Time Off plus 9 paid holidays annually
- Wellness Support: Robust wellness program and employee assistance services
- Commuter Benefits: 70% of Tri-Met transit pass covered
- Additional Perks: Employee discounts and optional benefits like Pet Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
