Senior Patient Services Specialist - Plastic Surgery

Providence • Seattle, WA

1d

About The Position

The Senior Patient Services Specialist plays a vital role in supporting patient care and clinic coordination across multiple Swedish Cancer Institute campuses. This position provides comprehensive patient orientation and independently manages a broad range of complex clerical and administrative responsibilities in a fast‑paced clinical environment. Key responsibilities include scheduling new patient consultations, follow‑up clinic appointments, subsequent treatments, and requested diagnostic tests; obtaining insurance verifications, referrals, and authorizations; preparing and maintaining accurate patient medical records; reconciling billing issues; answering multiple phone lines; and appropriately triaging incoming calls. This role requires exceptional communication and problem‑solving skills related to patient care and clinic operations. A high level of compassion, sensitivity, and emotional resilience is essential when working with an oncology patient population. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Successful completion of Oncology administrative training within six months
• Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire
• 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
• Experienced in obtaining insurance verifications, referrals and authorizations

Nice To Haves

• Associate's Degree emphasis in Health Care or equivalent from a two-year college or technical school with emphasis in Health Care.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
• We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees